Carpet Cleaning Shoreditch Privacy Policy

This Privacy Policy explains how Carpet Cleaning Shoreditch collects, uses, stores and protects personal data in connection with our carpet cleaning and related services. It applies to all Carpet Cleaning Shoreditch customers and prospective customers located in the Shoreditch area, including anyone who contacts us, requests a quote, makes a booking or uses our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Carpet Cleaning Shoreditch is a local service provider offering carpet, rug and upholstery cleaning services in the Shoreditch area. For the purposes of data protection law, we are the controller of the personal data we collect and process about you in relation to our services.

When this Privacy Policy refers to we, us or our, it is referring to Carpet Cleaning Shoreditch acting as the data controller.

Personal Data We Collect

We may collect and process the following categories of personal data about our customers and potential customers in the Shoreditch area:

Identification and contact information, such as your name, address, service address, and general location details within the Shoreditch area.

Communication details, such as the content of your messages or enquiries, including information you provide when requesting a quote, asking questions or giving feedback.

Booking and service information, such as preferred dates and times, access instructions, property type, room details and specific information about carpets, rugs or upholstery that you ask us to clean.

Billing and payment information, such as records of invoices issued, amounts paid, method of payment and related transaction information. We do not store full payment card details; where card payments are made, these are processed by third party payment processors.

Usage and technical data where relevant, such as information about how you found us, basic device or browser information and general interaction data, to the extent that it is necessary for operating our website or digital booking tools.

Feedback and review information, such as ratings, testimonials, survey responses and any comments you provide about our services.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, communicate with us by phone or other channels, or interact with our website or online forms.

We may also receive limited information from third parties, such as payment processors confirming that a payment has been authorised, or advertising partners indicating that you visited us after viewing an advert. In each case, we only receive the information necessary to perform our services or manage our business.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We process your data to provide you with quotes, confirm bookings, deliver carpet cleaning services, manage your account, and handle payments and related communications.

Compliance with legal obligations: We may process personal data where necessary to meet tax, accounting or other legal and regulatory requirements.

Legitimate interests: We may process data for our legitimate business interests, such as improving our services, managing and safeguarding our business, responding to enquiries and complaints, or maintaining accurate records, provided that these interests are not overridden by your rights and interests.

Consent: In limited situations, such as when sending certain forms of marketing communications, we may rely on your consent. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and respond to enquiries about carpet cleaning and related services in the Shoreditch area.

To set up, confirm and manage bookings and to deliver the requested cleaning services at your home or premises.

To communicate with you about your booking, including appointment reminders, access arrangements and any changes or updates.

To issue invoices, process payments, manage refunds where applicable, and maintain accounting records.

To manage customer relationships, including handling feedback, complaints, and aftercare queries.

To improve and develop our services, including reviewing customer feedback and analysing aggregated, non-identifiable information about the use of our services.

To protect our business and our customers, including for fraud prevention, security and safety purposes.

To comply with legal and regulatory obligations applicable to our business.

Data Sharing and Processors

We do not sell your personal data. We may share your data with carefully selected third parties only where necessary for the purposes described in this Privacy Policy and where there is a lawful basis for doing so.

We may use external service providers acting as processors who process personal data on our behalf. These may include:

IT and hosting providers who store data and support the secure operation of our systems.

Payment processors who handle card and other payments on our behalf.

Professional advisers such as accountants or legal advisers, where necessary for business, legal or compliance purposes.

Marketing or advertising service providers who assist us in managing and measuring advertising campaigns, subject to applicable consent and preference requirements.

Where we use processors, we ensure that appropriate contractual and security measures are in place so that your personal data is processed only in accordance with our instructions and in compliance with data protection laws.

We may also disclose personal data where required by law, to regulatory or governmental bodies, or in connection with legal proceedings.

International Transfers

Where any of our processors or service providers are based outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as the use of approved standard contractual clauses or reliance on an adequacy regulation, to protect your personal data to a standard equivalent to that in the UK.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

Typically, service and booking information, along with associated contact and billing details, is retained for a period aligned with the limitation periods for legal claims and tax record-keeping obligations. After this period, data is securely deleted or anonymised so that it can no longer be linked to you.

Where data is processed solely on the basis of your consent and you withdraw that consent, we will stop processing that data for the relevant purpose and will delete it, unless we need to keep it for other lawful reasons.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those who need to know it for business purposes, using appropriate security controls on our systems and maintaining procedures for dealing with any suspected data breaches.

While we work to protect your personal data, no method of transmission or storage is completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority where required by law.

Your Data Protection Rights

Under data protection law, individuals in the Shoreditch area have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it.

Object to the processing of your personal data where we are relying on legitimate interests and you believe your rights and interests override our own.

Request restriction of processing of your personal data in certain circumstances.

Request the transfer of your personal data to you or to another controller, where technically feasible.

Withdraw consent where we rely on your consent to process your personal data, without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, you can contact us using the contact details provided through our usual communication channels. We may need to verify your identity before responding to your request, and we will respond within the time limits set by law.

Complaints and Supervisory Authority

If you have concerns about how Carpet Cleaning Shoreditch handles your personal data, we encourage you to contact us first so that we can try to resolve your issue. You also have the right to lodge a complaint with the UK data protection supervisory authority if you remain dissatisfied with our response.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings in the Shoreditch area. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.

This Privacy Policy applies to all Carpet Cleaning Shoreditch customers and prospective customers in the Shoreditch area and is intended to provide clear and comprehensive information about our data protection practices.